What we can prove
We have no logos to show you.
No client list, no testimonials, no reply rate, no badges. This is a young business run by one named person, and every one of those things would have to be borrowed or invented to appear on this page. So none of them do.
What can be shown is the part most suppliers never put in writing: exactly what is committed to, exactly what happens in what order, exactly what evidence is kept on every parcel, exactly how much work one person can take on before the queue is full, and where your money actually goes. All of it is checkable, and all of it is on this page.
In writing
Four promises, and the machinery behind each one.
A guarantee is only worth what the thing underneath it can pay out. These four are in the service terms, and the second line of each is how it is actually honoured.
Posted within 5 working days
The clock starts when we have both your list and your copy, not when you check out, so it is a promise about our side of the work only. Anything needing bespoke sourcing gets a firm date in writing before you pay, not after.
Free resend if it does not arrive
Triggered by tracking, not by argument: a return to sender, a failed delivery with no successful redelivery, or non-receipt where tracking does not show delivery. The address is re-researched at our cost first, because almost every failure is an address problem and resending to the same address repeats it.
Full refund before we start making it
Nothing is bought, written or printed until your list arrives, so up to that point there is nothing made to refund out of. That is why the line sits where it does rather than at some arbitrary number of days.
A signed DPA, free, on request
You are the controller of the list you upload and we are your processor. Article 28 of the UK GDPR puts the obligation to have that contract on you, so charging for it or gating it behind an order size would be charging you for our own paperwork.
All four live in the service terms, with the refund line spelled out under refunds and cancellations.
Order of work
What happens, in the order it happens.
This is the operating manual, not a marketing summary of it. It is the same sequence whether you spend £10 or £1,250 a month.
The day you order
Nothing is bought yet.
Your copy and your quantity are saved with the order. No object is sourced and no card is written until your list is in, which is exactly why the refund line sits here and why you can still change every word.
The day your list lands
Every name is checked before anything is made.
We confirm the person you have named is the person we would be writing to, and that the address is a real deliverable address for them. Anything that looks wrong comes back to you before we post. Where you have added verified address research, each record also gets a LinkedIn role confirmation, a Companies House cross-check and a written confidence note.
What each check covers →Before a low-confidence name ships
We come back to you and ask.
A name we cannot reconcile (an interim, a brand-new starter, a role tagged to a city where the company has no office) is graded low and does not get posted on our judgement alone. You get the specific problem and the options, in writing, and you choose. Round down when in doubt is the standing rule, because the cost of a wrong send is an object, the postage, a wasted follow-up and a dented guarantee.
Batch day
Labels, then cards, then objects, then packing.
In that order, deliberately: every label for the batch is printed and checked first, because a name misspelled on a label is the single most damaging error there is. The job title goes on the label every time: that is what gets a parcel past a mailroom and onto a desk. Then the cards are written in real ink, the objects personalised, and each parcel packed and shake-tested.
Before it leaves the room
Every finished parcel is photographed.
One shot, label legible, filed against your order. It proves what was sent and to whom, it is the evidence for a Royal Mail claim, and it is the reason a dispute about a delivery is a two-minute conversation rather than your word against ours.
At the postbox
Tracked, and scanned for proof of posting.
Tracked 48 is the default and nothing goes untracked, because the guarantee depends on the evidence existing. Every label is scanned in the Royal Mail app at the point of posting. Proof of posting is one of the things Royal Mail asks for before they pay a claim, so skipping it would quietly make the resend promise our problem instead of theirs.
The day it lands
The proof, and a script written around the object.
You get the delivery confirmation with whatever the courier captured, the full tracking record, and a follow-up script that references the thing now sitting on their desk: a call version, a LinkedIn version and an email version, with the timing already decided.
The follow-up, in detail →
Capacity
How much one person can actually take on.
Most suppliers treat their ceiling as a secret. Publishing it is more useful to you: it tells you whether your campaign is a comfortable job or an ambitious one, and it is the number that explains why the answer to “can you do five hundred by Friday?” is no rather than a missed date.
40–50
parcels a batch day
A five-hour batch day, mixed campaigns. Simple ones run faster; the framed and engraved ones run at four or five an hour.
~200
sends a month
One batch day a week. That is the honest ceiling for one person before a second pair of hands, and it is why we would rather help you pick twenty of the right people than post a hundred.
~6 min
per address researched
Find the human, confirm the role and its start date, read the role's location, pull the registered office, cross-check the company's own contact page, decide which site the function actually sits at, write the confidence note.
12 min
and we stop and flag it
A record that will not resolve inside twelve minutes is marked low with a note explaining what could not be reconciled. One hard record can eat the margin on ten easy ones, and you are better served by an honest low than an expensive guess.
The five-working-day dispatch promise is what protects you from all of this. If a week is already full, you get told the real date in writing before you pay rather than after, which is the same rule that applies to anything needing bespoke sourcing.
Where the money goes
You are mostly not paying for the object.
Depending on the campaign, somewhere between a fifth and a little under half of what you pay is the physical part: the object itself, the box, the filler, the card and tracked postage. Tracked postage alone is a real, published Royal Mail price (around £3.65 for a small parcel at the time of writing) and it is inside every price on this site rather than added at checkout.
The rest buys the work, and the work is the product: finding and confirming the person, deciding which building they actually sit in, tightening your copy if you want that, writing the card in real ink, packing it so it survives a sorting office, photographing it, posting it with a scanned proof of posting, and emailing you the day it lands with something to say.
Not claimed
And here is what is deliberately missing.
Any of these could be manufactured in an afternoon. A supplier who will invent proof for you is a supplier who will invent it about you, so the list is published instead.
No client names
Nobody's logo is on this page, because no customer has agreed to be named. When one does, it will appear here with their permission and not before.
No reply rate
There is not enough volume behind this business to publish a response rate honestly, so there isn't one anywhere on the site. The ROI calculator asks you for your own assumption instead of handing you ours.
No guaranteed meetings
We guarantee the object is made properly and posted on time. Whether somebody replies depends on your offer, your list and your follow-up, three things we do not control.
No accreditations
No trade body, no certification, no awards. A business this new has none of those, and borrowing the look of one would be the exact thing this page exists to avoid.
The cheapest way to check any of this is to buy one.
Most campaigns have no minimum. Order a single send, put your own address in the list, and hold the thing before you commit a name you care about to it. Anything on this page you want in writing first, ask: the address is hello@charliehollinrake.co.uk.